If you think your VISA bill is wrong, or if you need more information about a transaction on your statement, please print and complete a Cardholder Dispute Letter and return it to us as soon as possible. You may fax the letter to 360-418-4117, mail it to: PO Box 1846, Vancouver WA 98668, or drop it by any of our branch offices. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared.

If you have an unauthorized charge on your account and suspect that fraud has occurred, please call us immediately at (360) 695-3441 or 1-800-247-4364.

You may use the Cardholder Dispute Letter for the following circumstances in which you:
• authorized a purchase, but did not receive the product or service
• cancelled a service and are still being charged
• have a dispute with the merchant over the product or charge

VISA requires the cardholder to attempt to resolve the issue with the merchant. So that we may expedite your claim, please describe in full detail your conversation and/or include correspondence showing your resolution attempt with the merchant. For example, dates, times and names of people you spoke with are very helpful.


PDF FILES
Our Cardholder Dispute Letter is a PDF document. To view it, you need Adobe® Acrobat® Reader 4.0 or later. If you do not have Adobe® Acrobat® Reader 4.0 or later versions, you can download it for FREE. We have provided a link to download Adobe Acrobat Reader.