If you think your
VISA bill is wrong, or if you need more information
about a transaction on your statement, please print
and complete a Cardholder
Dispute Letter and return it to us as soon as possible.
You may fax the letter to 360-418-4117, mail it to:
PO Box 1846, Vancouver WA 98668, or drop it by any of
our branch offices. We must hear from you no later than
60 days after we sent you the first bill on which the
error or problem appeared.
If you have an unauthorized charge on your account
and suspect that fraud has occurred, please call us
immediately at (360) 695-3441 or 1-800-247-4364.
You may use the Cardholder
Dispute Letter for the following circumstances in
• authorized a purchase, but did not receive the
product or service
• cancelled a service and are still being charged
• have a dispute with the merchant over the product
VISA requires the cardholder to attempt to resolve
the issue with the merchant. So that we may expedite
your claim, please describe in full detail your conversation
and/or include correspondence showing your resolution
attempt with the merchant. For example, dates, times
and names of people you spoke with are very helpful.
Our Cardholder Dispute Letter is a PDF document.
To view it, you need Adobe® Acrobat® Reader
4.0 or later. If you do not have Adobe® Acrobat®
Reader 4.0 or later versions, you can download it for
FREE. We have provided a link to download Adobe Acrobat