iQ is offering First and Second Draw PPP Loans to iQ Business Members. The application can be found inside your online banking account. Click here for updates.

192nd Branch is closed through May 11, 2021. Please visit us on your mobile app or any of our other nearby locations.

TAKING CARE OF YOUR BANKING NEEDS

Our goal is to continue to provide you with the down-to-earth, excellent iQ service you have come to know.

5/5/2021 update

    • With the exception of Clark College branch, all branch lobbies remain open unless listed below or on our locations page. Branch lobbies are following reduced occupancy, masks and social distancing guidelines for your safety. Our nine drive-up locations are also available.

    • Please use alternative banking options—such as our Digital Branch or Member Contact Center—whenever possible. You can deposit checks, open accounts, apply for a loan or refinance, and more through our Digital Branch. 

    • April 2020 Update: Savings accounts have a limitation of six electronic/remote transfers per month. During these unprecedented circumstances, the government has granted financial institutions the temporary ability to work around these limitations to facilitate easier access to your funds. If you need to transfer funds from your savings to your checking and run into any issues doing so, please contact us at 800.247.4364 so we can help.

We will be posting updates here and to our social media channels as new information becomes available. The links to our channels are below:
Paycheck Protection Program Loans

iQ Credit Union is accepting PPP Forgiveness applications. 

Please email us to begin your forgiveness process.

 

ALTERNATIVE BANKING OPTIONS

Our new online banking experience
  • Many self-service options from home
  • Deposit checks remotely using your phone
  • Check your balances and view transactions
  • Make loan payments
  • Pay bills online
  • Apply for new accounts or loans  

Go To Digital Branch <https://www.iqcu.com/digital-branch>

If you need an ATM, iQ is a member of the credit union CO-OP, which offers nearly 30,000 ATMs and 5,000 shared branches nationwide. That means you can always access your money without ATM fees or a surcharge.

ATMs and Co-op Locator: https://co-opcreditunions.org/locator/

Support Hours

Mon-Fri
8AM-6PM
Saturday
9:30AM-2PM
Sundays
closed

800.247.4364

360.695.3441

  • Check your balances
  • Transfer money
  • Deposit checks right from your phone

Click below to download our mobile app:

Apple App Store
Google Play Store

BRANCH LOCATIONS

Stay up to date with retail branch availability.

Updated 05/05/2021

Reduced occupancy and social distancing measures are in place. Masks are still required. 

With the exception of Clark College branch, all branch lobbies remain open. If any are closed temporarily they will be noted below. Branch lobbies still require masks and are following social distancing guidelines for your safety. Our nine drive-up locations are also available. See below for details and call 800.247.4364 with any questions.

 

192nd Branch

Lobby and Drive-up OPEN

Battle Ground Branch

Lobby and Drive-up OPEN

Camas Branch

Lobby OPEN

Cascade Branch

Lobby and Drive-up OPEN

Clark College Branch - Gaiser Hall

CLOSED

Downtown Branch

Lobby OPEN

Fisher's Landing Branch

Lobby and Drive-up OPEN

Hazel Dell Branch

Lobby OPEN

Ridgefield Branch

Lobby OPEN

Salmon Creek Branch

Lobby and Drive-up OPEN

Sifton Branch

Lobby and Drive-up OPEN

St. Johns Branch

Lobby OPEN

Stevenson Branch

Lobby and Drive-up OPEN

Vancouver Mall Branch

Lobby and Drive-up OPEN

Washougal Branch

Lobby and Drive-up OPEN

Williams Branch

Lobby OPEN

Near Me

PROMOTING YOUR HEALTH & SAFETY

Nothing is more important than your health

iQ is following all of the CDC guidelines and state guidelines for reduced occupancy, social distancing, mask wearing, and cleanliness in the workplace, which benefits our members and employees. We have increased the frequency of cleaning and disinfecting inside our branches and on our ATMs. Our staff have extra disinfecting supplies and are encouraged to use them frequently. Much of our team continues to work remotely. 

A SECURE PLACE TO SAVE

iQ Credit Union is financially sound and secure.

The NCUA federally insures all iQ Credit Union deposit accounts (ie, checking, money market, certificate of deposit, and savings) up to $250,000. That means your accounts are protected and still earning dividends, despite any volatility in the stock market. Your money is safe and accessible to you. 

Learn More About NCUA Account Insurance

BE A FRAUD FIGHTER

As a reminder, iQ will never ask you to provide private, secure information through email, social media, or a phone call unless you initiated the request with us. 

As a reminder, iQ will never ask you to provide private, secure information through email, social media, or a phone call unless you initiated the request with us.

In times of concern, it’s important to keep an eye out for scams taking advantage of uncertainty. Now is the time to be mindful of your private information and whom you share it with. The Federal Trade Commission (FTC) has resources available on the fraudulent activity being observed due to the coronavirus. You can learn more at the FTC website.

Tips on how to protect yourself online:

1. Never give you card or account information to a stranger via email, mobile, or social media.

2. Be aware of what you click on in emails, or what you open from unknown emails or attachments.

3. Pay attention to the links in a social media post. Avoid clicking links from unknown accounts.

3. Think twice about sharing personal information and passwords.

4. Remember to keep your phone and computer up-to-date on all programs and apps you use.

5. Think twice about any money transactions and always double-check who is making the request!

Additional resources for good online safety:

Must-Know Info on Scammers (blog)

How to Stay Clear of Online Banking Scams (Blog) 

Bank Account Safety Tips to Prevent Online Fraud (Blog) 

FINANCIAL ASSISTANCE

If you or your employment are impacted by COVID-19 and are in need of financial assistance, please reach out.

We have options to support you, including skip pays, mortgage payment assistance and a low-interest Emergency Relief Loan.1


Click here for more information on how we can assist you.

Phone Number

For mortgage-related assistance, please call:

877.725.8877

For other assistance inquiries, please call: 

800.247.4364

COVID-19

1Skip/deferred payments will continue to accrue interest during the month(s) in which the payment was skipped. Normal payments will resume after the skip payment period is over unless otherwise stated. If you have GAP or other insurance coverage related to your loan, consult your policy documents prior to skipping a payment as doing so might impact your coverage. Terms and conditions subject to change  at any time without notice.