TAKE CARE OF YOUR BANKING NEEDS

Our goal is to continue to provide you with the down-to-earth, excellent iQ service you have come to know.

  • All teller transactions may be conducted at one of our nine drive-up locations. Please bring your photo ID. Read this note from our CEO about this change. 

  • Any other branch lobby assistance—including access to safe deposit boxes—are by appointment only. Please call 800.247.4364. 

  • We encourage members to use alternative banking options—such as our Digital Branch or Member Contact Center—whenever possible.  

  • Deposits can be placed in the night drop boxes or made at one of our ATMs. You can also deposit checks using your cell phone through our Digital Branch. 

  • If you want to open a new account or apply for a loan, please submit an application online or log into your online banking profile. 

  • Home loan applications or refinances are also available online. 

  • Our Investment & Retirement Services advisers are available by appointment, as are our insureQ representatives. 

In addition, if you or your employment are impacted by COVID-19 and are in need of financial assistance, please reach out—we have options to support you, including skip pays, mortgage payment assistance, and a low-interest Emergency Relief Loan¹.  Please reach out by phone or the form at the bottom of this page. 

We will be posting updates here and to our social media channels as new information becomes available. The links to our channels are below:

ALTERNATIVE BANKING OPTIONS

Our new online banking experience
  • Many self-service options from home
  • Deposit checks remotely using your phone
  • Check your balances and view transactions
  • Make loan payments
  • Pay bills online
  • Apply for new accounts or loans  

And more 


Go To Digital Branch <https://www.iqcu.com/digital-branch>

If you need an ATM, iQ is a member of the credit union CO-OP, which offers nearly 30,000 ATMs and 5,000 shared branches nationwide. That means you can always access your money without ATM fees or a surcharge.

ATMs and Co-op Locator: https://co-opcreditunions.org/locator/

Support Hours

Mon-Fri
8AM-6PM
Saturday
9:30AM-2PM
Sundays
closed

800.247.4364

 

360.695.3441

  • Check your balances
  • Transfer money
  • Deposit checks right from your phone

Click below to download our mobile app:

Apple App Store
Google Play Store

BRANCH LOCATIONS

Stay up to date with retail branch availability.

For the month of April, our branches are available to serve you with drive-up teller options, or by special appointment only. Please call 800.247.4364 with any questions.

192nd Branch Drive-up Only
Battle Ground Branch Drive-up Only
Camas Branch Closed / available by appt. only
Cascade Branch Drive-up Only
Clark College Branch - Gaiser Hall Closed
Downtown Branch Closed / available by appt. only
Fisher's Landing Branch Drive-up Only
Hazel Dell Branch Closed / available by appt. only
Ridgefield Branch Closed / available by appt. only
Salmon Creek Branch Drive-up Only
Sifton Branch Drive-up Only
St. Johns Branch Closed / available by appt. only
Stevenson Branch Drive-up Only
Vancouver Mall Branch Drive-up Only
Washougal Branch Drive-up Only
Williams Branch Closed
Near Me

PROMOTING YOUR HEALTH & SAFETY

Nothing is more important.

iQ is following all of the CDC guidelines  for social distancing and cleanliness in the workplace, which benefits our members and employees. We have increased the frequency of cleaning and disinfecting inside our branches and on our ATMs. Our staff have received extra disinfecting supplies and are encouraged to use them frequently as well. 

We have separated work spaces for individuals and teams who must remain at our branches or support locations, and much of our team is working remotely to support stay at home instructions. 

A SECURE PLACE TO SAVE

iQ Credit Union is financially sound and secure.

The NCUA federally insures all iQ Credit Union deposit accounts (ie, checking, money market, certificate of deposit, and savings) up to $250,000. That means your accounts are protected and still earning dividends, despite any volatility in the stock market. Your money is safe and accessible to you. 

Learn More About NCUA Account Insurance

BE A FRAUD FIGHTER

As a reminder, iQ will never ask you to provide private, secure information through email, social media, or a phone call unless you initiated the request with us. 

In times of concern, it’s important to keep an eye out for scams taking advantage of uncertainty. We are here to help you, and we provide free identity theft protection on all primary checking account owners. The Federal Trade Commission (FTC) has resources available on fraudulent activity being observed due to the coronavirus. You can learn more at the FTC website. 

Here are some tips on how to protect yourself online:

1. Be aware of what you click on in emails, or what you open from unknown emails or attachments.

2. Pay attention to the links in a social media posts. Avoid clicking links from unknown accounts.

3. Think twice about sharing personal information and passwords.

4. Remember to keep your phone and computer up-to-date on all programs and apps you use.

Here are some additional resources for good online safety: 

How to Stay Clear of Online Banking Scams (Blog) 

Bank Account Safety Tips to Prevent Online Fraud (Blog) 

FINANCIAL ASSISTANCE

If you or your employment are impacted by COVID-19 and are in need of financial assistance, please reach out.

We have options to support you, including skip pays, mortgage payment assistance and a low-interest Emergency Relief Loan.1

For our business members, please note that the Small Business Administration may be able to provide assistance through the Economic Injury Disaster Loans (EIDL) program to businesses that have suffered substantial economic injury. You may apply online here. 

Please complete the form or call the number below.

Phone Number

For mortgage-related assistance, please call:

877.725.8877

For other assistance inquiries, please call: 

800.247.4364

COVID-19

1Skip/deferred payments will continue to accrue interest during the month(s) in which the payment was skipped. Normal payments will resume after the skip payment period is over unless otherwise stated. If you have GAP or other insurance coverage related to your loan, consult your policy documents prior to skipping a payment as doing so might impact your coverage.

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