iQ is offering First and Second Draw PPP Loans to iQ Business Members beginning January 19, 2021. The application can be found inside your online banking account. Click here for updates.

In order to address site slowness experienced throughout the day, the PPP application system has informed iQ they will be down for a system upgrade from 7 – 9 PM tonight. We apologize for the delay.


Our goal is to continue to provide you with the down-to-earth, excellent iQ service you have come to know.

1.19.2021 update

    • iQ is offering PPP First Draw and Second Draw loans to iQ business members
    • Scam warning: For members with a PPP forgiveness application, only respond to an email or call from iQ Credit Union if applicable. No third party vendors will contact you about these loans.
    • With the exception of Clark College branch, all branch lobbies remain open. Branch lobbies are following reduced occupancy, masks and social distancing guidelines for your safety. Our nine drive-up locations are also available.

    • Please use alternative banking options—such as our Digital Branch or Member Contact Center—whenever possible. You can deposit checks, open accounts, apply for a loan or refinance, and more through our Digital Branch. 

    • April 2020 Update: Savings accounts have a limitation of six electronic/remote transfers per month. During these unprecedented circumstances, the government has granted financial institutions the temporary ability to work around these limitations to facilitate easier access to your funds. If you need to transfer funds from your savings to your checking and run into any issues doing so, please contact us at 800.247.4364 so we can help.

We will be posting updates here and to our social media channels as new information becomes available. The links to our channels are below:
Small Business Administration

PPP Loans


SBA has reopened the Paycheck Protection Program (PPP) for First Draw Loans. In addition, certain eligible borrowers that previously received a PPP loan may apply for a Second Draw PPP Loan with the same general loan terms as their First Draw Loan. Both PPP Loan types can be used to help fund payroll costs, including benefits. Funds can also be used to pay for mortgage interest, rent, utilities, worker protection costs related to COVID-19, uninsured property damage costs caused by looting or vandalism during 2020, and certain supplier costs and expenses for operations.

First and Second Draw PPP Loans for iQ business members now open! Details about the loans and who is eligible to apply below.  The system opened nationwide on January 19, 2021, and the systems are currently running slowly due to high use. 

Who Can Apply for First Draw PPP Loan

Eligible small entities, that together with their affiliates (if applicable), have 500 or fewer employees—including nonprofits, veterans organizations, tribal concerns, self-employed individuals, sole proprietorships, and independent contractors—can apply. In some cases, entities with more than 500 employees in certain industries may also qualify.

Who Can Apply for Second Draw PPP Loan

A borrower is generally eligible for a Second Draw PPP Loan if the borrower:

  • Previously received a First Draw PPP Loan and will or has used the full amount only for authorized uses;
  • Has no more than 300 employees; and
  • Can demonstrate at least a 25% reduction in gross receipts between comparable quarters in 2019 and 2020. 
Full Forgiveness Terms

PPP Loans made to eligible borrowers qualify for full loan forgiveness if during the 8- to 24-week covered period following loan disbursement:

  • Employee and compensation levels are maintained;
  • The loan proceeds are spent on payroll costs and other eligible expenses; and
  • At least 60 percent of the proceeds are spent on payroll costs. 

Reapplying and Loan Increases

Existing PPP borrowers that did not receive loan forgiveness by December 27, 2020 may:

  1. Reapply for a First Draw PPP Loan if they previously returned or repaid some or all of their First Draw PPP Loan funds, or
  2. Under certain circumstances, request to modify their First Draw PPP Loan amount if they previously did not accept the full amount for which they are eligible. 

Second Draw Maximum Loan Amount and Increased Assistance for Accommodation and Food Services Businesses

For most borrowers, the maximum loan amount of a Second Draw PPP Loan is 2.5x average monthly 2019 or 2020 payroll costs up to $2 million. For borrowers in the Accommodation and Food Services sector (click HERE for NAICS 72 to confirm), the maximum loan amount for a Second Draw PPP Loan is 3.5x average monthly 2019 or 2020 payroll costs up to $2 million.

To Access the PPP First Draw or Second Draw Application

You must be a member of iQ Credit Union and have an iQ business account. To access the application, beginning Tuesday, Jan. 19, 2021 you can:

1. Log into iQ Digital Branch on Desktop. We are not able to provide the link in the Mobile App.
2. In the iQ Business Digital Branch on Desktop, in the Yellow banner at the top of the screen, select the “Click here to apply” link.
3. On the next page, start your application by clicking the “Sign up” link to set a password. These will be the credentials you will use to complete your application.
4. Next, you will select First Draw PPP or Second Draw PPP.
5. The PPP application provides clear instructions, answers to questions, and will guide you through all documentation and calculations required. You can even save and exit your application during the process and come back to it.

More information: Second Draw PPP Loans – How to Calculate Revenue Reduction and Maximum Loan Amounts including What Documentation to Provide

If you are an existing member who owns a business and is compensated on a 1099 you may send an email to to request an application. You will receive an email with a link to apply.

Existing members with a business but don’t have an iQ business account may open an account online by clicking here at any time in order to prepare for the PPP process.


Our new online banking experience
  • Many self-service options from home
  • Deposit checks remotely using your phone
  • Check your balances and view transactions
  • Make loan payments
  • Pay bills online
  • Apply for new accounts or loans  

Go To Digital Branch <>

If you need an ATM, iQ is a member of the credit union CO-OP, which offers nearly 30,000 ATMs and 5,000 shared branches nationwide. That means you can always access your money without ATM fees or a surcharge.

ATMs and Co-op Locator:

Support Hours




  • Check your balances
  • Transfer money
  • Deposit checks right from your phone

Click below to download our mobile app:

Apple App Store
Google Play Store


Stay up to date with retail branch availability.

Updated 12/22/2020

Reduced occupancy and social distancing measures are in place. Masks are required. Please limit your party to a maximum of two people. "Plaid dots" will indicate where you should wait to ensure proper distancing.

With the exception of Clark College branch, all branch lobbies remain open. Branch lobbies are following reduced occupancy, masks and social distancing guidelines for your safety. Our nine drive-up locations are also available. See below for details and call 800.247.4364 with any questions.


192nd Branch

Lobby and Drive-up OPEN

Battle Ground Branch

Lobby and Drive-up OPEN

Camas Branch

Lobby OPEN

Cascade Branch

Lobby and Drive-up OPEN

Clark College Branch - Gaiser Hall


Downtown Branch

Lobby OPEN

Fisher's Landing Branch

Lobby and Drive-up OPEN

Hazel Dell Branch

Lobby OPEN

Ridgefield Branch

Lobby OPEN

Salmon Creek Branch

Lobby and Drive-up OPEN

Sifton Branch

Lobby and Drive-up OPEN

St. Johns Branch

Lobby OPEN

Stevenson Branch

Lobby CLOSED, Drive-up OPEN

Vancouver Mall Branch

Lobby and Drive-up OPEN

Washougal Branch

Lobby and Drive-up OPEN

Williams Branch

Lobby OPEN

Near Me


Nothing is more important than your health

iQ is following all of the CDC guidelines and state guidelines for reduced occupancy, social distancing, mask wearing, and cleanliness in the workplace, which benefits our members and employees. We have increased the frequency of cleaning and disinfecting inside our branches and on our ATMs. Our staff have extra disinfecting supplies and are encouraged to use them frequently. 

We have separated work spaces for individuals and teams who must remain at our branches or support locations, and much of our team is working remotely to support stay at home instructions. 


iQ Credit Union is financially sound and secure.

The NCUA federally insures all iQ Credit Union deposit accounts (ie, checking, money market, certificate of deposit, and savings) up to $250,000. That means your accounts are protected and still earning dividends, despite any volatility in the stock market. Your money is safe and accessible to you. 

Learn More About NCUA Account Insurance


As a reminder, iQ will never ask you to provide private, secure information through email, social media, or a phone call unless you initiated the request with us. 

As a reminder, iQ will never ask you to provide private, secure information through email, social media, or a phone call unless you initiated the request with us.

In times of concern, it’s important to keep an eye out for scams taking advantage of uncertainty. Now is the time to be mindful of your private information and whom you share it with. We are here to help you, and we provide free identity theft protection on all primary checking account owners. The Federal Trade Commission (FTC) has resources available on the fraudulent activity being observed due to the coronavirus. You can learn more at the FTC website.

Tips on how to protect yourself online:

1. Never give you card or account information to a stranger via email, mobile, or social media.

2. Be aware of what you click on in emails, or what you open from unknown emails or attachments.

3. Pay attention to the links in a social media post. Avoid clicking links from unknown accounts.

3. Think twice about sharing personal information and passwords.

4. Remember to keep your phone and computer up-to-date on all programs and apps you use.

5. Think twice about any money transactions and always double-check who is making the request!

Additional resources for good online safety:

Must-Know Info on Scammers (blog)

How to Stay Clear of Online Banking Scams (Blog) 

Bank Account Safety Tips to Prevent Online Fraud (Blog) 


If you or your employment are impacted by COVID-19 and are in need of financial assistance, please reach out.

We have options to support you, including skip pays, mortgage payment assistance and a low-interest Emergency Relief Loan.1

Click here for more information on how we can assist you.

Phone Number

For mortgage-related assistance, please call:


For other assistance inquiries, please call: 



1Skip/deferred payments will continue to accrue interest during the month(s) in which the payment was skipped. Normal payments will resume after the skip payment period is over unless otherwise stated. If you have GAP or other insurance coverage related to your loan, consult your policy documents prior to skipping a payment as doing so might impact your coverage. Terms and conditions subject to change  at any time without notice.