Our Plaid-tastic Digital Branch is Coming in Early March

iQ Credit Union is dedicated to providing technology that helps our members better manage their personal and business finances. We have listened to your feedback and we know we can provide an improved experience compared to what we offer today. To continue our commitment to offering enhanced technology and security to our members, it’s important that we upgrade to a system that can bring you a robust online banking experience to fit your needs.

We’re excited about the new Digital Branch and our growing ability to offer you all the services you’ve grown used to accessing in a physical branch or that has required calling into our Member Contact Center. More of these tasks (like updating your contact info, reporting a lost or stolen card, set travel notifications, and more) will be available to you within our Digital Branch.

Our core services and features you are familiar with like Bill Pay, transferring funds, account alerts, and remote check deposit will remain available—and also improved. These features will be easier to use, more intuitive, and offer more value to you.

The overall look and feel of online banking will change. The desktop and mobile versions of online banking will be more similar and you’ll be able to do nearly everything from your phone you can do from a desktop computer—because we know you’re always on the go. In addition, the technology will be updated much more regularly to stay current with the latest trends.

In addition, the accounts you will be able to view may be different. The new Digital Branch is built around you. This means that whoever logs in will see accounts and loans associated with the uniQue identifier of the primary account owner under that single login. If you log in like you’re accustomed to doing, you may see more accounts or loans than have been visible to you before. No more logging into several accounts to see everything!

We recommend that you take the time to make sure you know which accounts will be visible to you, and which accounts of yours may be visible to others once we flip the switch. If you have any questions or concerns, please stop by your neighborhood branch or call our Member Contact Center at 360.695.3441 or 800.247.4364.

We’re working out the final details to make sure your Digital branch experience is seamless. We expect to launch the second week of March.

Keep an eye on this page, first of all. We'll be posting regular updates. We'll also be sending updates and notifications to your current online banking account.

Other things you can do right now:

• Update your contact information with us so we can connect with you about these important changes.
• Take a look at your accounts and who has access to them. Make any access changes now so your Digital Branch experience is what you expect.
• Know what transfers, bill payments, and eBills you currently have set up so you can ensure they all transfer correctly, or re-set up the ones that need to be reconnected. Don't enroll any new eBills as those will not convert over. 
• Get familiar with our Key Dates, as these impact your ability to update your account, and make one-time transfers and bill payments. 

That depends on your device. After our upgrade becomes available:

• Android users will need to delete our old app and download the new version of our online banking app.
• Apple users will need to update their current online banking app.

The easiest way to tell is to check your statement in online banking under Statements or on the printed copy of your statement. The name listed first is the primary account owner. Joint account owners will be listed under each share account as you view down the statement.

Why Do I Need to Know Who the Primary Account Owner is?
The new Digital Branch will allow primary account owners to see accounts associated with their uniQue identifier under a single login. For example, if you are the joint owner on your child’s or your parent’s account, then you’ll see that account listed with your other available accounts - and be able to perform transactions on it.

This change could also mean that your savings account labeled “super-secret surprise wedding anniversary trip savings account” could now be viewable by your partner.

Whether you are the primary or joint account owner may also impact your ability to view and perform certain functions within the Digital Branch.

FICO scores are a three-digit number based on information in your credit reports. In other words, it’s a summary of your credit scores from the three major credit bureaus and help lenders like iQ make decisions about how much money you can borrow and what interest rate you qualify for. You can influence these scores by paying bills on time, not carrying too much debt, and making smart credit choices.

Because we want to help you make good financial decisions and keep on track with your goals, our Digital Branch provides personalized FICO scores that are updated quarterly.

iQ’s Digital Branch works best with Chrome, Firefox, or Safari. It does not work with Internet Explorer.

Please also make sure you have disabled any pop-up blockers as those will limit your ability to use some Digital Branch functions. 

After you've logged in for the first time, you may update your username and/or password by visiting the Security tab within the Settings menu, located in the drop down next to your existing username. There, you’ll be able to update your username and/or password as well as manage multi-factor authentication options.

In order to register as a business member, you will be required to provide your:

• Account/member number
• Tax ID

You will also need to provide two additional pieces of verification from several options provided.

You will be prompted for this information when you register for the first time. Keep in mind that the first person to register the account becomes the master user and then has authority to set up roles and grant new users.

Welcome! You will use the same username you’ve always had—we’ve kept that the same to make it easy for you. Passwords have all been reset to a standard format and you will be prompted to provide that information when you log in the first time. Then you’ll need to reset a new password. You will also be asked to agree to the Terms and Conditions in order to access the Digital Branch the first time.

Don’t fret! If you need a helping hand, check out our handy How-to Guides. Click on the Get Started tab above and select the “Logging in for the First Time” how-to guide. That will walk you through each step of logging in for the first time.

Username: Between 8-20 characters, letter and numbers. No special characters are allowed.

Password: Minimum length is 8 characters, must contain at least one lowercase letter, number, and special character.

First, enter your existing username. Then, at the bottom of the initial login page there is a link to reset the password and send a new temporary password to your phone or email. You will need to enter the following:

Username

Member number

SSN

2 of the following:

Birth Date

Email

Zip Code

You will then be able to send a new password to your email or phone. If the password reset is not working, please contact the Credit Union to verify your information on file is accurate.

You can pay almost any company or individual in the U.S. You can pay a company that sends you a bill, like the phone company, or a person or company you owe money to but don't necessarily receive a bill from, like your lawn mowing service. Although all payments are set up within Bill Pay, the payment can be made electronically or via a paper check if your biller isn’t set up for online payments.

You can also:

• Set up automatic payments for recurring bills — like rent or cable TV.
• Make one-time payments for bills that differ each month — like the phone or utility bill.
• Pay your iQ credit card and loan accounts online quickly and easily.

Electronic bills (eBills) are online versions of paper bills that you receive, view, and pay through Bill Pay in the Digital Branch. The eBill arrives into your Bill Pay account much like a paper bill would arrive in your physical mailbox although the format may be different. You can print eBills for your records and set reminders for yourself to pay the eBill when payment is due or set up automatic payments.

Following the conversion to iQ’s Digital Branch, you will need to reset up eBills. You will automatically be unsubscribed by your vendor and will begin receiving paper statements.

Preparedness tip: if you un-enroll about 30 days in advance you will receive a paper statement in plenty of time to have all the info you need on hand to re-subscribe right away.

Quick Transfer is a convenient tool to help with processing immediate, one-time transfers. If you need to schedule a recurring transfer, schedule a transfer for a future date, or include a memo with your transfer, please use Classic Transfer.

To set up a transfer to another iQ member, you will need the following info:

• Member’s last name
• The member number (6- or 7-digit)
• Share or Loan ID

Click the Classic Transfer tab, then “Transfer to another iQ Credit Union member.” After entering the member info for the destination account, you may save the account for later by checking “Save Account for Future Use.” Once it is saved, you will see it in the “To Accounts” for both Quick Transfers and Classic Transfers with the shared account symbol .

You can add an account at another bank or credit union to your transfer list by heading to Classic Transfer and clicking “Add an external account.” A pop-up will ask you for the account and routing number and will also require a nickname to label the account in your transfer list. After the account is added it will need to be verified.

Once the account is added and confirmed, you will see it appear in both Quick and Classic transfers. You will be able to both withdraw from an iQ account to the external account and deposit from the external account into your iQ account. See the How-to Guide on transfers for step-by-step instructions.

It’s easy to transfer money between iQ accounts. Visit our Making Transfers How-to Guide for step-by-step instructions.

Transfers between your accounts

During the conversion to our new Digital Branch all existing transfers between accounts you are on will transfer automatically. You will not need to re-set up these transfers.

If you want to set up new transfers between your own accounts, or accounts your uniQue identifier is attached to (for example, you want to transfer money between your primary checking account and your child’s saving account on which you are also a joint member), you simply visit the Transfers widget and select the “Classic” tab. On the ‘To Account’ drop-down, select which account you would like the transfer to go to. You can than set the amount, date and frequency of the transfer.

Transfers to or from other iQ members

You WILL need to set up or re-set up any transfers between your account and other iQ members. These will not convert over to online banking in the new Digital Branch. For example, maybe you transfer money from your checking account to a babysitter’s checking account weekly. To re-set up this automatic or manual transfer, you will need that individual’s iQ member number and the four-digit subaccount identification number. (ex: 0080 for their checking account or 0000 for their savings) An email will be sent to the other member to notify them of the connection.