Frequently Asked Questions

If you have a specific question about any of your accounts, you can send a secure message through our online banking portal, give us a call, or chat with us online.

Please contact the Credit Union at 800-247-4364 or stop by your local branch to initiate a dispute on your debit or credit card. We will advise you on the best way to proceed with the dispute. Please contact us promptly, otherwise you may incur increased liability for the transactions.

If you discover your card has been lost or stolen, call the Member Contact Center immediately at 360-695-3441 or 800-247-4364. If you are traveling outside the United States, please call 727-572-7723 to block your card immediately. You may stop at a local branch to receive a new card the same day, or call us during business hours to order a new card by mail. 

If you inform us in advance of your travel plans, it will minimize the chance that card services will be disrupted. Call 800-247-4364 or stop at one of our branches to share your travel dates, destinations, and contact information while you are away.

There are limits imposed by Federal Regulation D on the number of transfers you can make from your Savings or Money Market Account. (These are remote or automated transfers without your physical presence at a branch.) The types of transfers subject to these limitations include:

• Overdraft transfers made automatically to cover insufficient funds
• Transfers made by Member Service Representatives on your behalf that are requested by phone or secure email
• Automated, scheduled, preauthorized, or recurring transfers
• Transfers made through online or mobile banking
• Transfers made through telephone banking

Six transfers are allowed per savings account per calendar month, either to another iQ account or to a third party.

All deposits are different. Some deposits take longer to clear, depending on the type of deposit and the time the deposit is made. For deposits made at a branch or by mail, any delay is counted in business days from the day of deposit. For example, if a deposit is made after hours, the deposit won’t be considered until the next business day.

If you make a deposit at an iQ Credit Union ATM:

• Cash deposits are made immediately available.
• Check deposits immediately release $500 of the total amount deposited.

(Note that some exceptions apply. Please see the Membership & Account Agreement for complete details.)

If you make a Mobile Deposit:

• Savings deposits are held for two business days until any funds are made available.
• Checking deposits will release $500 immediately, and the remaining funds become available after two business days.

Eligibility for membership:

• Any person who lives, works, or attends school in the State of Washington
• Any person who lives or works in the following six Oregon counties: Clackamas, Columbia, Hood River, Multnomah, Washington or Yamhill
• Any immediate family member of an existing iQ member. This includes:

• Spouse, parents, grandparents, children, grandchildren, brothers, sisters, aunts, and uncles; also including “half” and “step” siblings, parents, and grandparents; and
• Domestic partner of a member
• Members of the Pacific Foundation for Blind Children (PFBC) who live or work within the state of Oregon
• Certified or Classified school employee within southwest Washington
• Businesses (Sole Prop, LLC, Partnership, Corp) that are legal entities within the State of Washington
• Businesses (Sole Prop, LLC, Partnership, Corp) located within the following six Oregon counties: Clackamas, Columbia, Hood River, Multnomah, Washington or Yamhill

Minimum deposit to open an account:

• General Membership (21 and older)- $5.00
• Minor Accounts (20 and younger)- $5.00
• Non-Profit Organizational Accounts- $5.00
• Business Accounts- $5.00

Other Requirements:

Valid Social Security number, Tax ID number or Employee Identification number:

For non-citizens that do not have a TIN, a signed W-8BEN form must be obtained and acceptable identification such as a US-issued Alien ID card or foreign passport showing evidence of nationality/residence.

Residential Address:

Applicants must provide their physical address on the account application

A PO box may be provided as a mailing address, as long as a physical address is also provided.

If ID displays a previous address; a utility bill, rental agreement or mortgage paperwork showing their name may be used to verify new address.

Identification:

U.S. Adult Persons (18 years of age & older):

• State-issued Driver’s License
• State-issued ID Card
• State-issued Department of Corrections Card (with photo & signature)
• S. Passport or U.S. Passport Card
• S. Military ID Card (do NOT photocopy or scan)
• Tribal ID Card (may not have a photo)

U.S. Children & Students (Ages 17 & under):

• Primary ID for minor children is their parent or guardian
• For High School students (age 17 & under)
  • State-issued Driver’s Intermediate License
  • State-issued Driver’s Instruction Permit
  • State-issued ID Card
  • Student ID Card– must be current school year (may or may not have a photo)

Non-U.S. Persons (All ages):

• Permanent Resident Card
• Foreign Passport
• Foreign Government ID with photo
• Cédula Card
• Mexican Matricula Consular ID

Required Documents for Business Accounts:

Corporation:

• Corporate Bylaws
• Articles of Incorporation
• Proof of registration with the Secretary of State
• Business License
• Federal Tax ID Number (TIN) or Employer Identification Number (EIN)
• Valid ID for all signers

Limited Liability Company (LLC):

• Limited Liability Operating Agreement or Company Agreement
• Proof of registration with the Secretary of State
• Business License
• Federal Tax ID Number (TIN) or Employer Identification Number (EIN)
• Valid ID for all signers

Partnership:

• Partnership Agreement
• Proof of registration with the Secretary of State
• Business License
• Federal Tax ID Number (TIN) or Employer Identification Number (EIN)
• Valid ID for all signers

Sole Proprietorship:

• Business License
• Federal Tax ID Number (TIN) or Employer Identification Number (EIN) or Social Security Number
• Valid ID for all signers

Association, Club, & Organization Accounts:

• Meeting minutes outlining the title of the Authorized Signers
• Valid ID for all signers
• EIN is required

A new check order may be placed by:

• Visiting a branch location
• Submitting a secure message through your Online Banking profile (please be sure to list all information to be printed on the checks, address the checks should be shipped to and desired starting check number.)

A re-order may be placed by:

• Visiting a branch location
• Contacting us at 360-695-3441
• Clicking on the “Order Checks” link in your Online Banking profile (currently available on desktop version only)

On balances of $0 - $25,000.00, dividends are earned at the full percentage (currently 2.50%) if monthly requirements are met.

On balances exceeding $25,000.00, dividends are earned at 1.00% if monthly requirements are met.

Dividends are earned at 0.05% if monthly requirements are not met.

Monthly Requirements:

• One single deposit of $100 or more via direct deposit
• 12 debit card or credit card transactions before last day of month
• Registered for E-Delivery
• Log into Online Banking at least once a month during the qualifying period.

The qualifying period is the last day of the previous month through the current month's next to last day.

Learn More

Changing name with court document such as marriage certificate, divorce, or other court document showing your name change.

• Copy of new Social Security card or letter showing application is in progress
• Signed W-9 from that you can get in irs.gov

Changing with new ID (new license must be presented, not a temporary copy).

• Copy of new Social Security card or letter showing application is in progress
• Signed W-9 form 

Drive-up is intended for those quick, easy transactions!  Here are some of the things we can assist you with:

• Deposits into any iQ account if under $10,000
• Withdrawals under $2500
• Transfer of funds
• Loan payments
• Check reorder using reorder slip

We would be happy to assist you with the following items in branch:

• Rolled or bagged coin
• Shared branch transactions
• Cash Advances
• Non-Member Check Cashing
• Debit/Credit card printing
• Cashier Check printing
• Wires
• Check order without prior order on file

Due to the complexity of some requests, you may be asked to come inside the branch to complete your transaction.

Please visit the Co-op Shared Branching website to search locations:

https://co-opcreditunions.org/

Be sure to phone the location you wish to visit ahead of time to ensure they can assist you with your transactions.

You can update your account address in person by visiting any of our branches, or by telephone at 360-695-3441.

iQ does offer identity theft recovery services at no additional cost to all primary account holders, including:

Fully Managed Identity Theft Recovery Services

If you are a victim or suspect identity theft for any reason, simply let us know. You do not have to confirm identity fraud before seeking assistance. We will put you in touch with a professional Recovery Advocate who, depending on your identity fraud incident, will:

• Perform research to determine the extent of the problem, including a review of all three credit reports (if appropriate)
• Assist with the placement of fraud alerts with the three major credit bureaus
• Write letters/make calls on your behalf to dispute fraudulent information
• Coordinate with government agencies, financial institutions, creditors, etc. to resolve incidents
• Work with law enforcement to help arrest and prosecute the criminals
• Follow up for 12 months after recovery

This service covers all types of identity fraud, even if it is not related to your account(s) with iQ Credit Union. Types of identity fraud covered include credit/debit card fraud, tax fraud, employment fraud, government documents and benefits fraud, medical fraud, and any other identity fraud recognized by the Federal Trade Commission. (Please refer to Terms and Conditions for details.)

Lost Document Replacement

If you have an important document that has been lost, stolen, or destroyed as a result of an identity theft incident, or if the information has been compromised, we can help. Just let us know, and we will refer you to a professional Recovery Advocate who will work with you to replace your missing documents, including credit cards. Your Recovery Advocate will work with you to contact creditors, cancel the compromised information, and obtain replacement documents.

iQ members also may purchase additional identity theft protection for themselves or any members of their family through our partner, Merchants Information Solutions. 

Learn More

As an iQ Credit Union member, you can save on TurboTax federal software products. Go through the link below to get a discount!

Start TurboTax now!

Members of iQ Credit Union can cash in with no strings attached by activating new lines with Sprint.

Here’s what you do:

• Add a line to your new or existing Sprint account, and mention that you’re a credit union member.
• Register at LoveMyCreditUnion.org/SprintRewards.

Cash rewards will be deposited directly into your credit union account within six to eight weeks.

Already a Sprint customer? iQ Credit Union members can register now to receive a $100 loyalty cash reward every year starting one year after registration.

Yes, we can perform notary services for members and non-members, free of charge. You must have valid, government issued ID.

Yes, we can perform signature guarantee services for members only. There is no charge for this service.

• The asset must have a value of less than $250k.
• You must have the most recent statement showing that you are the owner.
• You must bring valid government-issued ID with you.
• Please call our Member Contact Center at 360-695-3441 to request an appointment with branch personnel for a signature guarantee/medallion stamp.