We strive to make banking as easy and simple as we can, but questions do come up.

Account Services

How do I get answers to questions about my account?

If you have a specific question about any of your accounts, you can send a secure message through our online banking portal, give us a call, or chat with us online.

How do I dispute a debit card or credit card transaction?

Please contact the Credit Union at 800-247-4364 or stop by your local branch to initiate a dispute on your debit or credit card. We will advise you on the best way to proceed with the dispute. Please contact us promptly, otherwise you may incur increased liability for the transactions.

What if my iQ Visa card is lost or stolen?

If you discover your card has been lost or stolen, call the Member Contact Center immediately at 360-695-3441 or 800-247-4364. If you are traveling outside the United States, please call 727-572-7723 to block your card immediately. You may stop at a local branch to receive a new card the same day, or call us during business hours to order a new card by mail. 

What if I am traveling and plan to use my iQ credit or debit card?

If you inform us in advance of your travel plans, it will minimize the chance that card services will be disrupted. Call 800-247-4364 or stop at one of our branches to share your travel dates, destinations, and contact information while you are away.

Are there limits on funds transfers?

There are limits imposed by Federal Regulation D on the number of transfers you can make from your Savings or Money Market Account. (These are remote or automated transfers without your physical presence at a branch.) The types of transfers subject to these limitations include:

  • Overdraft transfers made automatically to cover insufficient funds
  • Transfers made by Member Service Representatives on your behalf that are requested by phone or secure email
  • Automated, scheduled, preauthorized, or recurring transfers
  • Transfers made through online or mobile banking
  • Transfers made through telephone banking

Six transfers are allowed per savings account per calendar month, either to another iQ account or to a third party.*

Update 11/16/2021

We are temporarily suspending Regulation D transfer limitations (there is no cap on transfers from your savings account at this time).

How soon can I write checks or use my debit card after making a deposit?

All deposits are different. Some deposits take longer to clear, depending on the type of deposit and the time the deposit is made. For deposits made at a branch or by mail, any delay is counted in business days from the day of deposit. For example, if a deposit is made after hours, the deposit won’t be considered until the next business day.

If you make a deposit at an iQ Credit Union ATM:

  • Cash deposits are made immediately available.
  • Check deposits immediately release $500 of the total amount deposited.

(Note that some exceptions apply. Please see the Membership & Account Agreement for complete details.)

If you make a Mobile Deposit:

  • Savings deposits are held for two business days until any funds are made available.
  • Checking deposits will release $500 immediately, and the remaining funds become available after two business days.

What do I need to open an account?

Eligibility for membership:

  • Any person who lives, works, or attends school in the State of Washington
  • Any person who lives or works in the following six Oregon counties: Clackamas, Columbia, Hood River, Multnomah, Washington or Yamhill
  • Any immediate family member of an existing iQ member. This includes:
    • Spouse, parents, grandparents, children, grandchildren, brothers, sisters, aunts, and uncles; also including “half” and “step” siblings, parents, and grandparents; and
    • Domestic partner of a member
    • Members of the Pacific Foundation for Blind Children (PFBC) who live or work within the state of Oregon
    • Certified or Classified school employee within southwest Washington
    • Businesses (Sole Prop, LLC, Partnership, Corp) that are legal entities within the State of Washington
    • Businesses (Sole Prop, LLC, Partnership, Corp) located within the following six Oregon counties: Clackamas, Columbia, Hood River, Multnomah, Washington or Yamhill

Minimum deposit to open an account:

  • General Membership (21 and older)- $5.00
  • Minor Accounts (20 and younger)- $5.00
  • Non-Profit Organizational Accounts- $5.00
  • Business Accounts- $5.00

Other Requirements:

  • Government-issued ID with photo with current address: Driver’s license, State ID, U.S. Passport, U.S. Armed Forces ID card
  • Your Social Security Number (SSN) or Tax Identification Number (TIN)
  • Current rental agreement, utility bill or mortgage statement for address verification

Required Documents for Business Accounts:


  • Corporate Bylaws
  • Articles of Incorporation
  • Proof of registration with the Secretary of State
  • Business License
  • Federal Tax ID Number (TIN) or Employer Identification Number (EIN)
  • Valid ID for all signers

Limited Liability Company (LLC):

  • Limited Liability Operating Agreement or Company Agreement
  • Proof of registration with the Secretary of State
  • Business License
  • Federal Tax ID Number (TIN) or Employer Identification Number (EIN)
  • Valid ID for all signers


  • Partnership Agreement
  • Proof of registration with the Secretary of State
  • Business License
  • Federal Tax ID Number (TIN) or Employer Identification Number (EIN)
  • Valid ID for all signers

Sole Proprietorship:

  • Business License
  • Federal Tax ID Number (TIN) or Employer Identification Number (EIN) or Social Security Number
  • Valid ID for all signers

Association, Club, & Organization Accounts:

  • Meeting minutes outlining the title of the Authorized Signers
  • Valid ID for all signers
  • EIN is required

How do I order or re-order checks?

A new check order may be placed by:

  • Visiting a branch location
  • Submitting a secure message through your Online Banking profile (please be sure to list all information to be printed on the checks, address the checks should be shipped to and desired starting check number.)

A re-order may be placed by:

  • Visiting a branch location
  • Contacting us at 360-695-3441
  • Clicking on the “Order Checks” link in your Online Banking profile (currently available on desktop version only)

How is the interest on Intelligent Checking paid and how do I qualify?

On balances of $0 - $25,000.00, dividends are earned at the full percentage ( currently 5.50% annual percentage yield (APY)) if monthly requirements are met.

On balances exceeding $25,000.00, dividends are earned at APY if monthly requirements are met.

Dividends are earned at APY if monthly requirements are not met.


Monthly Requirements:

  • One single deposit of $100 or more via direct deposit
  • 12 debit card or 12 credit card transactions before last day of month
  • Registered for eDelivery
  • Log into Online Banking at least once a month during the qualifying period.

The qualifying period is the last day of the previous month through the current month's next to last day.

Learn More

TISA Disclosure available here

How do I change my name on my accounts?

You can change your name in person by visiting any of our branches or by calling 360-695-3441. You will be asked to provide legal proof of your name change (i.e., marriage license, court document or government-issued ID), as well as sign for the name change request.

What services can I do through drive-up?

Drive-up is intended for those quick, easy transactions!  Here are some of the things we can assist you with:

  • Deposits into any iQ account if under $10,000
  • Withdrawals under $2500
  • Transfer of funds
  • Loan payments
  • Check reorder using reorder slip

We would be happy to assist you with the following items in branch:

  • Rolled or bagged coin
  • Shared branch transactions
  • Cash Advances
  • Non-Member Check Cashing
  • Debit/Credit card printing
  • Cashier Check printing
  • Wires
  • Check order without prior order on file

Due to the complexity of some requests, you may be asked to come inside the branch to complete your transaction.

How can I find Shared Branching Locations & ATMs?

Please visit the Co-op Shared Branching website to search locations:


Be sure to phone the location you wish to visit ahead of time to ensure they can assist you with your transactions.

How do I update my address?

You can update your account address in person by visiting any of our branches, or by telephone at 360-695-3441.

How do I get payment coupons for my loan accounts?

With the popularity and convenience of electronic payment options, iQ no longer mails pre-printed loan coupons for check payments. Members who still wish to mail a payment coupon can print this template and add their loan details to include with their mailed check:

Printable Loan Coupons

Member Benefits

Do you offer notary services?

Yes, we can perform notary services for members and non-members, free of charge. You must have valid, government issued ID.


Do you offer Signature Guarantee Services?

Yes, we can perform signature guarantee services for members only. There is no charge for this service.

  • The asset must have a value of less than $250k.
  • You must have the most recent statement showing that you are the owner.
  • You must bring valid government-issued ID with you.
  • Please call our Member Contact Center at 360-695-3441 to request an appointment with branch personnel for a signature guarantee/medallion stamp.

Fee Reductions

What fees are changing?

Starting Aug. 1, 2023, nonsufficient fees will operate differently; if your account lacks sufficient funds to cover a transaction and you have not opted out of Courtesy and Card OD with no available source of overdraft protection, we will not pay the item and we won’t charge you a nonsufficient funds (NSF) fee. Previously, if transactions exceeding your balance were not paid, you would incur an NSF fee. 

 You also won’t be charged a returned item fee if someone else writes you a check and it is returned unpaid. 

Why is iQ changing how it handles fees now?

As a member-focused credit union, we continually review our policies to ensure they are fair and beneficial. The changes reflect our commitment to transparency and helping our members avoid unexpected costs. Technology is changing, which reduces some of our manual processes. Now we’re passing these savings on to our members. 

How do I see what fees I'm being charged now?

Just log into your account online or on our mobile app and navigate to your account statement. This will show any fees you've been charged. The fee schedule is available online and mailed with disclosures. If you need help to understand these fees, just give us a call! 

What is an NSF fee?

NSF stands for "nonsufficient funds." This is a fee some financial institutions charge when a transaction you make exceeds the available balance and they do not pay the transaction. Notices are also sent when fees are charged. iQ Credit Union does not charge this fee.  

What is an overdraft fee?

This fee comes into play when you use our overdraft services. An overdraft fee is a charge a financial institution imposes when a customer's account has insufficient funds to cover a transaction, but the transaction is still paid.  

What is the difference between an NSF and an overdraft fee?

Good question! Both these fees relate to not having enough funds in your account. The NSF fee happens when a transaction cannot be paid due to a lack of funds, and the overdraft fee occurs when we pay a transaction for you that exceeds your available balance. 

The major difference between the two is what happens to the transaction. With an overdraft, your transaction is paid even though your account balance is too low, while with an NSF, the transaction is not paid.If you are unsure of your current overdraft selections, you will need to contact iQ Credit Union to determine what coverage is best for you. 

What is the best way to avoid overdraft fees?

The best way is to keep a close eye on your account balance. Make sure there's enough in your account to cover your transactions. Budgeting well and regularly checking your balance can help avoid surprises. Setting up regular balance alerts in the Digital Branch to keep an eye on your balance is a great way to avoid overdraft fees as well. You can also set up a transfer from a savings account, credit card, or loan to cover your accounts. 

What is the benefit of Member Perks at iQ?

Our Member Perks are our way of saying thank you for being part of iQ Credit Union. As part of this program, enrolled members can take advantage of one courtesy overdraft fee reversal per year, adding an extra layer of financial protection. 

What if I still have questions about fees?

We totally get it—finance can be a complicated business! You can always reach out to our helpful member service representatives. They'll be happy to answer any additional questions you might have.