If you have a specific question about any of your accounts, you can send a secure message through our online banking portal, give us a call, or chat with us online.
Please contact the Credit Union at 800-247-4364 or stop by your local branch to initiate a dispute on your debit or credit card. We will advise you on the best way to proceed with the dispute. Please contact us promptly, otherwise you may incur increased liability for the transactions.
If you discover your card has been lost or stolen, call the Member Contact Center immediately at 360-695-3441 or 800-247-4364. If you are traveling outside the United States, please call 727-572-7723 to block your card immediately. You may stop at a local branch to receive a new card the same day, or call us during business hours to order a new card by mail.
If you inform us in advance of your travel plans, it will minimize the chance that card services will be disrupted. Call 800-247-4364 or stop at one of our branches to share your travel dates, destinations, and contact information while you are away.
There are limits imposed by Federal Regulation D on the number of transfers you can make from your Savings or Money Market Account. (These are remote or automated transfers without your physical presence at a branch.) The types of transfers subject to these limitations include:
Six transfers are allowed per savings account per calendar month, either to another iQ account or to a third party.
All deposits are different. Some deposits take longer to clear, depending on the type of deposit and the time the deposit is made. For deposits made at a branch or by mail, any delay is counted in business days from the day of deposit. For example, if a deposit is made after hours, the deposit won’t be considered until the next business day.
If you make a deposit at an iQ Credit Union ATM:
(Note that some exceptions apply. Please see the Membership & Account Agreement for complete details.)
If you make a Mobile Deposit:
A new check order may be placed by:
A re-order may be placed by:
On balances of $0 - $25,000.00, dividends are earned at the full percentage (currently 1.000% (currently 0.250% (currently 0.05% (currently 0.05% (currently 0.05% (currently 0.30% (currently 0.30% annual percentage yield (APY)) if monthly requirements are met.
On balances exceeding $25,000.00, dividends are earned at APY if monthly requirements are met.
Dividends are earned at APY if monthly requirements are not met.
The qualifying period is the last day of the previous month through the current month's next to last day.
You can change your name in person by visiting any of our branches or by calling 360-695-3441. You will be asked to provide legal proof of your name change (i.e., marriage license, court document or government-issued ID), as well as sign for the name change request.
Drive-up is intended for those quick, easy transactions! Here are some of the things we can assist you with:
We would be happy to assist you with the following items in branch:
Due to the complexity of some requests, you may be asked to come inside the branch to complete your transaction.
Please visit the Co-op Shared Branching website to search locations:
Be sure to phone the location you wish to visit ahead of time to ensure they can assist you with your transactions.
You can update your account address in person by visiting any of our branches, or by telephone at 360-695-3441.
iQ does offer identity theft recovery services at no additional cost to all primary account holders, including:
If you are a victim or suspect identity theft for any reason, simply let us know. You do not have to confirm identity fraud before seeking assistance. We will put you in touch with a professional Recovery Advocate who, depending on your identity fraud incident, will:
This service covers all types of identity fraud, even if it is not related to your account(s) with iQ Credit Union. Types of identity fraud covered include credit/debit card fraud, tax fraud, employment fraud, government documents and benefits fraud, medical fraud, and any other identity fraud recognized by the Federal Trade Commission. (Please refer to Terms and Conditions for details.)
If you have an important document that has been lost, stolen, or destroyed as a result of an identity theft incident, or if the information has been compromised, we can help. Just let us know, and we will refer you to a professional Recovery Advocate who will work with you to replace your missing documents, including credit cards. Your Recovery Advocate will work with you to contact creditors, cancel the compromised information, and obtain replacement documents.
iQ members also may purchase additional identity theft protection for themselves or any members of their family through our partner, Merchants Information Solutions.
Yes, we can perform notary services for members and non-members, free of charge. You must have valid, government issued ID.
Yes, we can perform signature guarantee services for members only. There is no charge for this service.