If you have a specific question about any of your accounts, you can send a secure message through our online banking portal, give us a call, or chat with us online.
Please contact the Credit Union at 800-247-4364 or stop by your local branch to initiate a dispute on your debit or credit card. We will advise you on the best way to proceed with the dispute. Please contact us promptly, otherwise you may incur increased liability for the transactions.
If you discover your card has been lost or stolen, call the Member Contact Center immediately at 360-695-3441 or 800-247-4364. If you are traveling outside the United States, please call 727-572-7723 to block your card immediately. You may stop at a local branch to receive a new card the same day, or call us during business hours to order a new card by mail.
If you inform us in advance of your travel plans, it will minimize the chance that card services will be disrupted. Call 800-247-4364 or stop at one of our branches to share your travel dates, destinations, and contact information while you are away.
There are limits imposed by Federal Regulation D on the number of transfers you can make from your Savings or Money Market Account. (These are remote or automated transfers without your physical presence at a branch.) The types of transfers subject to these limitations include:
Six transfers are allowed per savings account per calendar month, either to another iQ account or to a third party.*
We are temporarily suspending Regulation D transfer limitations (there is no cap on transfers from your savings account at this time).
All deposits are different. Some deposits take longer to clear, depending on the type of deposit and the time the deposit is made. For deposits made at a branch or by mail, any delay is counted in business days from the day of deposit. For example, if a deposit is made after hours, the deposit won’t be considered until the next business day.
If you make a deposit at an iQ Credit Union ATM:
(Note that some exceptions apply. Please see the Membership & Account Agreement for complete details.)
If you make a Mobile Deposit:
A new check order may be placed by:
A re-order may be placed by:
On balances of $0 - $25,000.00, dividends are earned at the full percentage (currently annual percentage yield (APY)) if monthly requirements are met.
On balances exceeding $25,000.00, dividends are earned at APY if monthly requirements are met.
Dividends are earned at APY if monthly requirements are not met.
The qualifying period is the last day of the previous month through the current month's next to last day.
You can change your name in person by visiting any of our branches or by calling 360-695-3441. You will be asked to provide legal proof of your name change (i.e., marriage license, court document or government-issued ID), as well as sign for the name change request.
Drive-up is intended for those quick, easy transactions! Here are some of the things we can assist you with:
We would be happy to assist you with the following items in branch:
Due to the complexity of some requests, you may be asked to come inside the branch to complete your transaction.
Please visit the Co-op Shared Branching website to search locations:
Be sure to phone the location you wish to visit ahead of time to ensure they can assist you with your transactions.
You can update your account address in person by visiting any of our branches, or by telephone at 360-695-3441.
Yes, we can perform notary services for members and non-members, free of charge. You must have valid, government issued ID.
Yes, we can perform signature guarantee services for members only. There is no charge for this service.