iQ Gives You Smart Checking Choices

Eligibility for membership:

• Any person who lives, works, or attends school in the State of Washington
• Any person who lives or works in the following six Oregon counties: Clackamas, Columbia, Hood River, Multnomah, Washington or Yamhill
• Any immediate family member of an existing iQ member. This includes:

• Spouse, parents, grandparents, children, grandchildren, brothers, sisters, aunts, and uncles; also including “half” and “step” siblings, parents, and grandparents; and
• Domestic partner of a member
• Members of the Pacific Foundation for Blind Children (PFBC) who live or work within the state of Oregon
• Certified or Classified school employee within southwest Washington
• Businesses (Sole Prop, LLC, Partnership, Corp) that are legal entities within the State of Washington
• Businesses (Sole Prop, LLC, Partnership, Corp) located within the following six Oregon counties: Clackamas, Columbia, Hood River, Multnomah, Washington or Yamhill

Minimum deposit to open an account:

• General Membership (21 and older)- $5.00
• Minor Accounts (20 and younger)- $5.00
• Non-Profit Organizational Accounts- $5.00
• Business Accounts- $5.00

Other Requirements:

Valid Social Security number, Tax ID number or Employee Identification number:

For non-citizens that do not have a TIN, a signed W-8BEN form must be obtained and acceptable identification such as a US-issued Alien ID card or foreign passport showing evidence of nationality/residence.

Residential Address:

Applicants must provide their physical address on the account application

A PO box may be provided as a mailing address, as long as a physical address is also provided.

If ID displays a previous address; a utility bill, rental agreement or mortgage paperwork showing their name may be used to verify new address.

Identification:

U.S. Adult Persons (18 years of age & older):

• State-issued Driver’s License
• State-issued ID Card
• State-issued Department of Corrections Card (with photo & signature)
• S. Passport or U.S. Passport Card
• S. Military ID Card (do NOT photocopy or scan)
• Tribal ID Card (may not have a photo)

U.S. Children & Students (Ages 17 & under):

• Primary ID for minor children is their parent or guardian
• For High School students (age 17 & under)
  • State-issued Driver’s Intermediate License
  • State-issued Driver’s Instruction Permit
  • State-issued ID Card
  • Student ID Card– must be current school year (may or may not have a photo)

Non-U.S. Persons (All ages):

• Permanent Resident Card
• Foreign Passport
• Foreign Government ID with photo
• Cédula Card
• Mexican Matricula Consular ID

Required Documents for Business Accounts:

Corporation:

• Corporate Bylaws
• Articles of Incorporation
• Proof of registration with the Secretary of State
• Business License
• Federal Tax ID Number (TIN) or Employer Identification Number (EIN)
• Valid ID for all signers

Limited Liability Company (LLC):

• Limited Liability Operating Agreement or Company Agreement
• Proof of registration with the Secretary of State
• Business License
• Federal Tax ID Number (TIN) or Employer Identification Number (EIN)
• Valid ID for all signers

Partnership:

• Partnership Agreement
• Proof of registration with the Secretary of State
• Business License
• Federal Tax ID Number (TIN) or Employer Identification Number (EIN)
• Valid ID for all signers

Sole Proprietorship:

• Business License
• Federal Tax ID Number (TIN) or Employer Identification Number (EIN) or Social Security Number
• Valid ID for all signers

Association, Club, & Organization Accounts:

• Meeting minutes outlining the title of the Authorized Signers
• Valid ID for all signers
• EIN is required

If you have already tried to resolve the issue with the merchant, please stop by your local branch and complete a cardholder dispute form, or call 800-247-4364. Disputes should be filed within 60 days of the disputed transaction.

If you discover your card has been lost or stolen, call the Member Contact Center immediately at 360-695-3441 or 800-247-4364. If it is after business hours, please call 888-918-7731 or 727-572-7723 (international) to block your card immediately. Contact us the next business day or stop at a local branch to receive a new card the same day.

iQ does offer identity theft recovery services at no additional cost to all primary account holders, including:

Fully Managed Identity Theft Recovery Services

If you are a victim or suspect identity theft for any reason, simply let us know. You do not have to confirm identity fraud before seeking assistance. We will put you in touch with a professional Recovery Advocate who, depending on your identity fraud incident, will:

• Perform research to determine the extent of the problem, including a review of all three credit reports (if appropriate)
• Assist with the placement of fraud alerts with the three major credit bureaus
• Write letters/make calls on your behalf to dispute fraudulent information
• Coordinate with government agencies, financial institutions, creditors, etc. to resolve incidents
• Work with law enforcement to help arrest and prosecute the criminals
• Follow up for 12 months after recovery

This service covers all types of identity fraud, even if it is not related to your account(s) with iQ Credit Union. Types of identity fraud covered include credit/debit card fraud, tax fraud, employment fraud, government documents and benefits fraud, medical fraud, and any other identity fraud recognized by the Federal Trade Commission. (Please refer to Terms and Conditions for details.)

Lost Document Replacement

If you have an important document that has been lost, stolen, or destroyed as a result of an identity theft incident, or if the information has been compromised, we can help. Just let us know, and we will refer you to a professional Recovery Advocate who will work with you to replace your missing documents, including credit cards. Your Recovery Advocate will work with you to contact creditors, cancel the compromised information, and obtain replacement documents.

iQ members also may purchase additional identity theft protection for themselves or any members of their family through our partner, Merchants Information Solutions. 

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All deposits are different. Some deposits take longer to clear, depending on the type of deposit and the time the deposit is made. For deposits made at a branch or by mail, any delay is counted in business days from the day of deposit. For example, if a deposit is made after hours, the deposit won’t be considered until the next business day.

If you make a deposit at an iQ Credit Union ATM:

• Cash deposits are made immediately available.
• Check deposits immediately release $500 of the total amount deposited.

(Note that some exceptions apply. Please see the Membership & Account Agreement for complete details.)

If you make a Mobile Deposit:

• Savings deposits are held for two business days until any funds are made available.
• Checking deposits will release $500 immediately, and the remaining funds become available after two business days.

A new check order may be placed by:

• Visiting a branch location
• Submitting a secure message through your Online Banking profile (please be sure to list all information to be printed on the checks, address the checks should be shipped to and desired starting check number.)

A re-order may be placed by:

• Visiting a branch location
• Contacting us at 360-695-3441
• Clicking on the “Order Checks” link in your Online Banking profile (currently available on desktop version only)

On balances of $0 - $25,000.00, dividends are earned at the full percentage (currently 2.50%) if monthly requirements are met.

On balances exceeding $25,000.00, dividends are earned at 1.00% if monthly requirements are met.

Dividends are earned at 0.05% if monthly requirements are not met.

Monthly Requirements:

• One single deposit of $100 or more via direct deposit
• 12 debit card or credit card transactions before last day of month
• Registered for E-Delivery
• Log into Online Banking at least once a month during the qualifying period.

The qualifying period is the last day of the previous month through the current month's next to last day.

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